Have You Defined What Your Business Doesn’t Do?

2022-03-31T14:51:09-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

If you never say no, then your strategy is missing a crucial piece. Many businesses work hard to identify and serve a target customer. But knowing which kinds of customers you don’t serve should also be part of your overall strategy. Challenge yourself to answer these questions: When was the last time you gave up a short-term win to [ Read More ]

You’re Not Alone: The Value of Asking for Help

2022-03-31T14:51:58-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

It can feel lonely at the top. You’re giving your all, but it doesn’t feel like enough. You’ve poured your heart into your work, and you love what you do. But you’re tired, too. When things get tough, who can you turn to? It feels like no one understands what you’re going through. Recently, we sat down with Aileron [ Read More ]

Five Steps to Escaping the Gap Trap

2019-09-03T15:58:44-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

If you're a manager working overtime to make up for your team's shortcomings, you probably don't have time to help your employees improve their own skills. You know that half a manager's job is people development, but you just don't have the time. I wrote earlier about the dangers of being caught in the Gap Trap. You seem to [ Read More ]

Behind Summit: A Chat With Nicole Luisi

2019-09-03T16:00:29-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

Aileron’s Director of Research & Development, Nicole Luisi, shares the beginnings of Summit, why she’s passionate about the conference, and how it helps her find harmony in her everyday work. Nicole, you were one of the driving forces behind the inaugural conference last year. What inspired you and Aileron to launch Summit in the first place? We’ve built our [ Read More ]

Why You Should Stop Striving for Work-Life Balance

2020-12-22T09:39:50-05:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

Open up Forbes, head over to HBR, or scroll through Thrive Global, and you’ll see plenty of pieces discussing burnout. People are working long hours and neglecting their health. Workers are answering emails at 12 AM and skipping vacation. Employees aren’t taking advantage of health programs and sitting for too long. The solution? Work-life balance. The answer, according to [ Read More ]

4 Ways To Foster A Culture Of Respect & Accountability

2020-11-16T13:40:09-05:00Culture, Organizational Performance, People Development|

Value Added Packaging (VAP) has an Elite Customer Service Standard. It’s a standard that all customer service team members agree to and sign off on as soon as they join the VAP team. (Headquartered in Ohio, VAP offers custom corrugated packaging manufacturing solutions.) That service experience includes a 30-minute response time when dealing with customers. “It’s just respectful. For one, [ Read More ]

Business Owner Only Hires People Smarter than Him

2022-03-31T14:48:35-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

When Travis Greenwood was nineteen, he learned a meaningful leadership lesson he still applies today as a small business owner. Travis was a sophomore in college, working as an intern at an association management firm. Each day, after work, he’d catch a bus to get back to his college campus. On one particular day, Skip, Vice President of the [ Read More ]

This Is How You Can Make Everyone’s Job Better

2020-01-15T12:06:43-05:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

Team members at Solid Blend Technologies had a unified vision, but gaps in the company’s operations were starting to show. Solid Blend Technologies is a Dayton-based service water management company established in 1999. A company that’s growing often sees new, unforeseen challenges—and that was no different for Solid Blend Technologies, says Ken Elrich, President of Solid Blend Technologies and his wife, [ Read More ]

Lacking Respect? These Habits Can Shape Your Small Business Culture

2020-12-16T13:35:54-05:00Culture, Leadership, Organizational Performance|

When the very first employee was hired at The Greentree Group, Travis Greenwood (now President & CEO of the strategic technology consulting firm), talked to his wife about how to bring the new team member onboard. His wife, Lisa, said, “Let’s send him something to welcome him, like a fruit basket.” So they did, and after 25 years, the tradition [ Read More ]

2 Key Ways to Let the Customer Lead You to New Ideas

2020-01-15T12:06:07-05:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

Several years ago, a customer came to Promotional Spring asking for point of purchase signage. (Promotional Spring is a company that creates experiences and solutions that help organizations to promote their products and services.) Even though they had asked for a specific deliverable, after further conversation, leaders at Promotional Spring realized the customer had 4 different pain points. Those challenges they [ Read More ]

  • How To Build A Work Culture That Appeals To All Generations | Aileron

How To Build A Work Culture That Appeals To All Generations

2021-04-08T09:19:18-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

People picked on my generation. People picked on my fathers’ generation. People are picking on this generation, and I think it’s wrong,” says Scott McGohan, CEO at McGohan Brabender, a company that provides employee benefit consulting, compliance, and health risk management. “We have to understand technology and communication paths that are going to be attractive [across generations], but to pretend [ Read More ]

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