2 Key Ways to Let the Customer Lead You to New Ideas
Several years ago, a customer came to Promotional Spring asking for point of purchase signage. (Promotional Spring is a company that creates experiences and soluti [...]
Are You ‘Customer-Obsessed’?
It’s been said that in the knowledge economy, it’s now every individual's responsibility to innovate with the customer in mind. When developing a new product or se [...]
How To Build A Work Culture That Appeals To All Generations
People picked on my generation. People picked on my fathers’ generation. People are picking on this generation, and I think it’s wrong,” says Scott McGohan, CEO at [...]
What is Professional Management?
In the video below a number of small business owners explain—in their own words—how professional management has helped their businesses. Professional management is [...]
What’s the Painful Problem Your Business Is Helping to Solve?
Throughout my career, I’ve developed many products and services that were good, sometimes even great. But more times than I would like to admit, they never got not [...]
This Is The Power of Saying ‘No’
Those that have attended my competitive strategy workshops have heard me say that the key to a great strategy is choosing what not to do: what products/services do [...]
3 Tips to Improve How You Delegate (No Matter Your Role)
How do you let go of doing it yourself? In this video, Lavender Home Care Solutions’ President, Bernard Dalichau, shares how he’s learned to let go. Many can relat [...]
6 Symptoms of Poor Leadership
Profits have dipped, productivity has slowed, and your business has felt like it’s been on a roller coaster for years. I hear it all the time when leading business [...]
Jumpstart Your Next, Big Strategic Move
Is your profit margin average for your industry? Is your revenue per customer in the middle of the pack for companies like yours? How about your growth rate as com [...]
Are You Building the Only Sustainable Competitive Advantage?
Not all company growth comes from selling more. Wes Gipe, Founder of Agil IT, agrees, saying he experienced this within his own company: “I had been so externally [...]
How a Small Business is Disrupting the Sales Process by Saying ‘No’
“People don't buy what you do, they buy why you do it,” says Simon Sinek. Stacy Sheldon, Managing Partner at POMIET, agrees, saying that having clarity on POMIET’s [...]
How To Deal With A Key Employee Leaving: Lessons From A Blue-Collar Millionaire
In 2008, Nick Sarillo’s team at Nick’s Pizza & Pub made the decision to abandon its expansion plans for a third restaurant, and refocus on its existing two. (B [...]