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So far Samantha Johnson has created 79 blog entries.

4 Ways To Foster A Culture Of Respect & Accountability

2020-11-16T13:40:09-05:00Culture, Organizational Performance, People Development|

Value Added Packaging (VAP) has an Elite Customer Service Standard. It’s a standard that all customer service team members agree to and sign off on as soon as they join the VAP team. (Headquartered in Ohio, VAP offers custom corrugated packaging manufacturing solutions.) That service experience includes a 30-minute response time when dealing with customers. “It’s just respectful. For one, [ Read More ]

Lessons from Deming: It’s The Whole Being Who Comes to Work

2022-07-08T09:58:02-04:00Culture, Organizational Performance, People Development|

There are two models that can describe the way people are valued and managed in organizations. One is the centuries-old model associated with Isaac Newton where the physical world is thought of as a machine. This model also was adopted by biology and physiology as well as the social sciences of psychology, sociology, economics, and politics. The other is [ Read More ]

Lacking Respect? These Habits Can Shape Your Small Business Culture

2020-12-16T13:35:54-05:00Culture, Leadership, Organizational Performance|

When the very first employee was hired at The Greentree Group, Travis Greenwood (now President & CEO of the strategic technology consulting firm), talked to his wife about how to bring the new team member onboard. His wife, Lisa, said, “Let’s send him something to welcome him, like a fruit basket.” So they did, and after 25 years, the tradition [ Read More ]

Are You ‘Customer-Obsessed’?

2020-12-09T08:04:26-05:00Business Structure, Culture, Leadership, Strategy|

It’s been said that in the knowledge economy, it’s now every individual's responsibility to innovate with the customer in mind. When developing a new product or service, does your organization get feedback from customers along the way? And, do you seek, find, and use those customer-driven insights to shape your products or services? Here are two things to keep [ Read More ]

  • How To Build A Work Culture That Appeals To All Generations | Aileron

How To Build A Work Culture That Appeals To All Generations

2021-04-08T09:19:18-04:00Business Structure, Culture, Leadership, Organizational Performance, People Development, Strategy|

People picked on my generation. People picked on my fathers’ generation. People are picking on this generation, and I think it’s wrong,” says Scott McGohan, CEO at McGohan Brabender, a company that provides employee benefit consulting, compliance, and health risk management. “We have to understand technology and communication paths that are going to be attractive [across generations], but to pretend [ Read More ]

  • What's the Painful Problem Your Business Is Helping to Solve? | Aileron

What’s the Painful Problem Your Business Is Helping to Solve?

2021-04-08T09:09:29-04:00Business Structure, Organizational Performance, Strategy|

Throughout my career, I’ve developed many products and services that were good, sometimes even great. But more times than I would like to admit, they never got noticed. Never got talked about. Never achieved the desired results. Why? Because they were really just another offering in a sea of offerings. Imagine you compete in the market for rock bands. [ Read More ]

  • How One Self-Described ‘Type A’ Entrepreneur Learned to Let Go | Aileron

How One Self-Described ‘Type A’ Entrepreneur Learned to Let Go

2021-03-01T09:45:27-05:00Culture, Leadership, People Development|

John Werner, President/CEO of White Commercial Corporation, knew something had changed around his organization when, one day, he walked by a conference room and noticed a meeting he was completely unaware was taking place. No invite or no notification—nothing. “We have a big window that you see from the hallway, and it looked like they were really getting work accomplished,” [ Read More ]

  • Landscaping Company Increases Employee Productivity | Aileron

4 Ways Ohio’s Leading Landscaping Company Increases Employee Productivity

2021-04-08T09:21:51-04:00Culture, Leadership, Organizational Performance, People Development|

What’s one of the biggest challenges in small business today? Keeping employees motivated and productive, says Marty Grunder, President and CEO of Grunder Landscaping Co., in Dayton, Ohio. Knowing how difficult this can be, Marty shared a few lessons on how to create a high-energy, productive atmosphere at work. Lesson #1: Make Time For Individuals to Express How They [ Read More ]

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